Returns policy

At AsianDukan we want you to be delighted every time you shop with us. However, we know that there may be times when you want to return products you have bought. If you are not entirely happy, you can return your purchase to us, in its original condition within 14 days of despatch for a refund see. If you return the full order we will also refund your delivery costs.  In the case of single items, you are responsible for the cost of returning those to us.  We will issue a full refund to the original payment method that was used to place the order within 14 days of receiving the returned goods.

Please re-pack the items carefully and enclose a note with your name and order number, stating the reason for return. Please send them to:

AsianDukan
187-189 Upper Tooting Road
London
SW17 7TG

We recommend using a tracked delivery service, such as CollectPlus or myHermes.

Faulty Goods

In the unlikely event that you receive faulty goods, we will replace them free of charge. Please contact us at customer@asiandukan.com for instructions on how to return the goods as in this case we will arrange the return through one of our authorised carriers. Once we have the goods back, we will issue a full refund or send replacements, as you prefer.

Please ensure:

- Returned items are in the original unopened packaging, with no visible signs of wear or use.

- If you wish to exchange an item, please include full details in the parcel and a member of our customer service team will be in touch to organise this for you.